Everything you need to know before you come

Before you arrive

• Arrive 15 minutes early to check in and settle in without rushing.
• Bring a swimsuit if you'd like to use the shower after a body treatment.
• Avoid heavy meals and alcohol in the two hours before a massage or facial.
• Let us know when booking or on arrival if you are pregnant, had recent surgery, have allergies or any medical condition. We'll adapt the treatment or recommend another one.

During your visit

• Disposable underwear and robes are available.
• Massage pressure is adjusted to you: tell us at any time if you prefer it softer or firmer.
• Treatment rooms are quiet spaces: please set your phone to airplane mode.
• If anything is uncomfortable (temperature, music, scent), just tell your specialist.

Afterwards

• Drink plenty of water for the rest of the day.
• Avoid direct sun for two hours after exfoliations and facials.
• After an oil treatment, wait a few hours before showering so your skin absorbs it.

Children and families

• Fish therapy is for boys and girls, and we also do manicures and pedicures for girls. Always with an adult present.
• Massages are available from age 16, accompanied by an adult.

Pregnancy

We offer adapted massages from the second trimester. Check with us before booking and always let us know on arrival.

Getting here

We are at Olas Altas 380 (Emiliano Zapata neighborhood), in the Romantic Zone, across from Los Muertos Beach. The entrance is on the beach-side walkway. On foot from the Malecón, follow Olas Altas street south. By taxi or from Romantic Zone hotels it's 5 to 10 minutes. We don't have parking.

Frequently asked questions

Do I need to stay at Hotel Playa Los Arcos? No. We are an independent beachfront spa, open to everyone.

Can I walk in without an appointment? Yes, we take walk-ins when there is availability. Booking online guarantees your time.

Can I pay by card? Yes, we accept cash and cards at the front desk.

Do you accept US dollars? Yes, we accept US dollars in cash, as well as pesos and cards.

What if I'm running late? Let us know as soon as possible by WhatsApp or phone.

Is there parking? No. We recommend arriving on foot or by taxi.

Are tips included? No. They are welcome and go directly to your specialist or the front desk.

Which languages do you speak? Spanish and English.

Do I need an account to book? No. You book with your name, phone and email, and receive the confirmation by email and WhatsApp.